Frequently Asked Questions
General
What's the processing time?
We have a standard 24-48 hour processing time, prior to the shipment of all orders. This processing timeframe is subject to change due to sales or holidays.
I would love to collab with you. How do I get in contact?
Hey, we'd love to hear from you. Leave us a message here.
Tresses
How long does it take to ship tresses, closures, and frontals?
3-7 business days after your order has been successfully processed.
How long does it take to receive a premade unit?
3-7 business days after your order has been successfully processed.
How many bundles should I order for a sew in or unit?
3-4 bundles it’s always the way to go. This will ensure a full and luscious look. Longer tresses come with shorter wefts so it is best to have 4 bundles. However, our hair is extremely full & thick with 3 bundles alone.
Can I return my hair?
No, once the hair is in your possession it cannot be returned and sold to another client for safety reasons.
How long does the hair last?
Our raw tresses last up to 3 years with proper care.
What are the benefits of raw hair?
100% raw hair contains no acid, no chemical, and no silicon and does not tangle or shed after washing. It has full, aligned cuticles, minimal short hair, and is full from root to ends. It can be bleached or ironed.
What's the difference between raw and virgin hair?
Raw hair: hair obtained from one single donor
Virgin hair: hair obtained from multiple donors
Can the hair hold heat?
Yes, this is the best hair for straightening & curling.
Hair Growth Serum
Is the serum scented?
Yes, it’s mango & peppermint scented.
Does it tingle?
Yes, the peppermint enhances a tingling sensation in your follicles to promote blood circulation.
How long does it take for the hair growth serum to ship?
1-3 business days after your order has been successfully processed.